Privacy Policy

This privacy policy describes how we, Revail, collect, use, store, transfer and protect your personal information when you use our taxi, delivery, driver and messaging applications.

We respect your privacy and comply with all applicable laws and regulations, including the General Data Protection Regulation (GDPR), which governs the processing of personal data in the European Union, Google Play and Apple App Store, which set quality and security standards for applications distributed through these platforms. We also comply with the privacy policies and requirements of the services of Google, Apple and Microsoft that we use to develop our solutions and applications on different operating systems, distribute our applications through different application stores, trace routes and determine the location of our users. using Google Maps and to make payments in our applications using Google Pay, Apple Pay and Microsoft Pay when necessary. We ask you to read this policy carefully and give your consent to the collection and processing of your data before you start using our application.

What data do we collect?

We collect different types of data depending on how you use our application. These are some of them:

  • Data that you provide us when you register or create a profile in our application, such as your name, phone number, email address, photograph, geolocation, details of your vehicle and other information necessary to provide our services.
  • Data that we collect automatically when you use our application, such as your location, IP address, device ID, type and version of the operating system, type and version of the browser, time and duration of the use of the application, order and delivery history, reviews and ratings, payment and transaction data, data on interactions with other users and other technical and statistical data.
  • Data that we receive from third parties with whom we partner to provide our services, such as payment processors, social networks, delivery partners, analytics services, advertising networks and other services that may provide us with information about you or your use of our application.

How do we use your data?

We use your data for the following purposes:

  • Provide our services, including processing and fulfilling your orders and deliveries, communicating with you and other users, ensuring the safety and quality of our services, resolving problems and disputes, receiving feedback and improving our services.
  • Marketing and advertising, including providing you with personalized offers, discounts, bonuses, recommendations, news and other information about our services or the services of our partners, as well as measuring and analyzing the effectiveness of our marketing and advertising campaigns.
  • Comply with laws and regulations, including fulfilling our obligations to you and other users and to government and regulatory authorities, protecting our rights and interests and preventing and investigating fraud, violations, abuses and other illegal or objectionable activities.

How do we store and protect your information?

We store your information on the servers of our cloud service providers, which may be located in different countries around the world. We are committed to providing an adequate level of protection for your information in accordance with applicable laws and regulations and our agreements with our providers.

We take a variety of measures to protect your information from unauthorized access, use, modification, disclosure or destruction. These measures include physical, technical and organizational security, encryption, pseudonymization, authentication, backup, monitoring and auditing.

However, we cannot guarantee the absolute security of your information as no system can be completely protected from all potential threats. Therefore, we ask you to also take precautions such as using secure passwords, not disclosing your information to third parties, not opening suspicious links or attachments and keeping your device and application updated.

How do we share your personal information?

We are committed to not selling, trading or transferring your personal information to third parties without your consent, unless it is strictly necessary to provide you with our services or comply with laws and regulations. These are the cases in which we could share your personal information:

  • With other users with whom you request or perform a taxi or delivery service through our application, or with our delivery partners who complete your orders. In this case, we only share your name, phone number and location, and only for the purpose of facilitating communication and service delivery.
  • With our service providers who help us provide our services, such as payment processors, social networks, delivery partners, analytics services, advertising networks and other services that may process your personal information on our behalf or in our interest, always in accordance with this policy and with adequate security measures. This also includes Google Maps, which we use to determine your location and provide directions. In this case, we only share the personal information necessary for each service provider and require them to respect our privacy and data protection policy.
  • With government and regulatory authorities, courts, lawyers, auditors or other authorized persons who have the right or obligation to request or receive your personal information. In this case, we only share the personal information required by law or regulation, and only when we are sure of the legitimacy and legality of the request or order.
  • With other people or organizations with whom you want to interact or receive services through our application, only to the extent and scope that you determine. In this case, we only share the personal information that you choose and give us your express permission to share. You can withdraw your permission at any time by contacting us.
  • In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or shares, even in connection with any bankruptcy or similar proceeding. In this case, we only share the personal information relevant to the operation and with adequate guarantees for its protection.

How do we collaborate with our customers?

We also offer our customers the opportunity to develop a platform for them, customize it and help them use it according to their needs and wishes. To do this, we enter into a separate agreement with them, in which we determine the conditions, terms, costs and other details of our cooperation. We act as contractor and our clients as customers.

When we develop a platform for our customers, we comply with all the requirements and rules that apply to our application, as well as to the applications of our customers, including the requirements and rules of the services of Google, Apple and Microsoft that we use to develop, distribute, build routes and make payments in our applications when necessary. We also comply with the privacy policies and requirements that our customers provide us.

However, we are not responsible for the actions or inactions of our customers that may violate the rights or interests of third parties, including users, partners, service providers or government and regulatory authorities. Our customers are solely responsible for their applications and the services they provide through our platform and for complying with all applicable laws and regulations, including obtaining all permits, licenses, consents, etc.

How do we comply with the policies of Google Play and Apple App Store?

We develop and distribute our applications through Google Play and Apple App Store, so we are obliged to comply with all the rules that these companies set for application developers. These rules aim to ensure the safety, quality and trust of users in our products. Our applications and platforms do not contain prohibited content, do not infringe intellectual property rights, do not abuse the device’s resources or the user’s data, do not deceive or mislead users, do not violate privacy, do not defraud or harm other people or organizations. We also comply with all the technical requirements that Google Play and Apple App Store have for our applications and platforms, including the API level, signature, format, size, functionality, etc.

We also provide Google and Apple with all the relevant information about our applications and platforms, including age ratings, metadata, preview assets, analytics and promotion data, payment and subscription data, advertising data and more. We are fair and accurate in providing this information and do not use spam or low-quality advertising to increase the popularity of our products.

We also comply with all the rules that Google Play and Apple App Store impose for different categories of applications, including family, news, financial, gambling and others. We understand that Google Play and Apple App Store are an important partner for us and we want to maintain a relationship of trust with them and our users. Therefore, we constantly monitor the updates of the rules of Google Play and Apple App Store and adapt our applications and platforms to them. We are also willing to cooperate with Google and Apple in case of any problem, dispute or complaint related to our products and take the necessary steps to resolve them.